FAQ`s
Virtual reality (VR) is a simulated 3D environment that enables users to explore and interact with a virtual surrounding in a way that approximates reality, as it is perceived through the users’ senses.
Our fully immersive VR experiences deliver the greatest level of virtual reality, completely immersing the user in the simulated 3D world. It incorporates sight, sound and, in some cases, touch.
After welcoming you in and a brief safety induction, your VR Hero host will assist each member of your group with fitting your headsets comfortably and explaining how to use the handset controls.
After completing the tutorial, you’re all set and ready to go into your chosen virtual reality experience!
Most of our experiences are free roam multiplayer, which means that you and your team will be able to see and interact with each other within your virtual world!
We can cater for ages from 8+, with no technical knowledge required whatsoever. We have a huge catalogue of experiences, there’s truly something for everyone. For children aged 12 or younger, we require one adult per five children to help supervise and take care of our equipment.
Our experiences are perfectly playable in a wheelchair.
Pregnant women absolutely fine too!
Our VR Arenas, Arcades and Escape Rooms are recommended for ages 10+, however 8 and 9 years olds can participate with parental consent and assistance. Children under 15 must be accompanied and supervised by an adult due to the range of games and use of top-of-the-line (read – expensive!) VR technology.
All arena and escape room players must agree to ‘VR Hero’s Terms of Play’ prior to playing.
Our new VR Motion Ride is a short 7 minute VR experience and is suitable from 6 years plus.
Yes, the headset is designed to work perfectly with all types of glasses and due to the way the optics work, most find they don’t need to wear them at all!
Please wear comfortable clothing as our experiences can be quite active!
Yes absolutely! We can accommodate a maximum of 10 participants in our space at once, with everyone in VR simultaneously in solo or multiplayer experiences of up to 10 players. To ensure the absolute best experience, for our party bookings we have two VR Hero hosts to assist everyone in and outside of VR. Depending on your group size, we may need to vary the way we start and run your session.
Our party bookings start from $350 for a one hour session. For more information, check out our Parties or Groups pages.
Should you wish to cancel your booking we will offer a rebooking or full refund if you notify us at least 24 hours before your booking.
Any cancellations or booking changes within 24 hours of your booking cannot be refunded.